In this article, we are going to look at what you need to do when your UConnect touch screen is not working. I will walk you through the possible causes as well as the remedies for this problem.
It’s not uncommon for the UConnect touch screen to stop responding. This can happen in several ways. Your screen may stop responding altogether.
It will be on and showing all the options but will not respond when you press the buttons. Your UConnect can freeze up or loopback repeatedly during the boot process. Another problem is when the touch panel has a mind of its own and activates buttons randomly.
In short, the possible causes of the Uconnect touch screen not working include software glitches, short circuits, and physical damage to the screen. The fixes include soft reset, hard reset, firmware upgrade, and replacing the screen.
Why is the Uconnect Touch Screen not Working?
What are the possible causes of your touch screen not working properly? There are several possible causes of this issue and each individual cause will require a different method for fixing it.
Let’s look at these in more detail.
It’s quite common for the firmware in the UConnect to glitch. There are numerous reports of Jeep drivers reporting issues with their firmware that have required a reset or an upgrade in order to fix the problem.
The glitch can manifest in several different ways but will ultimately render the touch screen unusable.
The problem could be hardware-related and be caused by a short circuit. You can attempt to fix this yourself if you are technically inclined or you can have professionals look at it once you have exhausted any DIY remedies.
Disconnected Power Cable
It’s linked to the above point but loose power and other connector cables could be the cause of your problem. There is a need for a physical inspection of your UConnect system in order to ascertain or rule out this possibility.
Physical Damage to Screen
Sometimes the reason for your touch screen not working could be due to physical damage to your UConnect system.
The causes for this are numerous but one of the most common is people cleaning the UConnect touch screen using corrosive material or water-based products. A common report attributed to this is the screen peeling and eventually not working anymore.
Blown Out Fuse
Your problem could be a blown-out fuse. This is usually related to the F49 and F67 fuses. It’s a good idea to inspect and replace these where necessary.
How You Fix UConnect Touch Screen?
Now that I’ve ascertained the possible causes, let’s look at how we can fix these problems.
The first port of call is to do a soft reset. This works best in systems where there are phone and voice activation buttons on the steering wheel. Here is how you do the reset:
- Press the phone and voice activation buttons for 10 to 20 seconds.
- Your UConnect will show your Jeep trim logo and switch off
- Your screen will switch on again showing your trim logo
- Your UConnect system is now reset
Test the touch screen to see if it’s now working. If not, try the following method.
Disconnecting Negative Terminal
Sometimes the soft reset may not work so you may need to do a hard reset and this method involves removing the negative terminal from the battery for at least 5 minutes.
Doing this allows all the stored charges in the system to completely discharge. Here is how this works.
- Remove the negative or both terminals from the battery.
- Wait for at least 5 minutes
- Reconnect the terminals
- Turn ignition to ON position
- Your UConnect System will reset
When you try the above methods and the problem persists, you may need to try a firmware upgrade to see if that takes care of the problem.
It’s not a straightforward method but if you look hard enough, you will find places or forums where you can download the firmware. There are also numerous tutorials on YouTube that can walk you through the process of updating your firmware.
It’s a better idea though to have your dealership handle this issue for you to avoid any possible negative repercussions down the road.
Replacing the Screen
The last port of call is to consider that your screen is faulty and needs replacement. In this case, you will need to have the touch screen replaced. Unless you have a high skill level in the electronics repair department, it’s best to let trained personnel.
Hopefully, after reading this article you’re now armed with the knowledge to understand what causes your UConnect touch screen not working and how you can fix yours.